Thaitraveldreams

Terms & conditions

General information

If you go on a journey, you will have certain expectations about your journey and about the things you will find at your destination. You want to enjoy a fine and carefree holiday. Thaitraveldreams tries as good as possible to fulfill all your expectations. However on a few things we have little or no influence and there are a number of facts which you should know before you book with us. Therefore please read this information carefully to prevent you from disappointments or annoying situations.

Thaitraveldreams can be reached by phone 24-hours per day and is ready for you 365 days per year, also for problems that are difficult for you solve during your holiday. During our opening hours (Mo. till/incl. Fri. 09:00 – 17:00 h. Thai time) we can normally be reached on our office phone number +66 43 321268. Beyond these hours we can be reached 24/7 on our mobile phone number +66 81 872 5670. You can also fax us on +66 43 225196 or email us at info AT thaitraveldreams DOT com. Please mind the time difference with your own country if you are staying abroad.

Thailand is a tropical country where you can meet with bugs and insects. Sometimes even a four star hotel is troubled by a cockroach that has lost its way. Unfortunately this is unavoidable in the tropics.

Who travels runs sometimes health risks. Other eating habits and other hygienics can upset your constitution. You can come into contact with bacteria and viruses that cause infectious diseases, too, for which you did not build up resistance in your own country. Fortunately you can prevent most of the common risks with simple measures of prevention. Drink only drinking water from unopened bottles that you purchased yourself. Do not eat fruit that was peeled by someone else (they may have had dirty hands). Eat only icecubes of cylindrical shape with a hole in the middle (drinkable water is used to make these icecubes).  Do not eat fish, shrimps, meat or other food of which you are not sure how long it has been laying in the sun or which is not thoroughly fried. Get always information from your family doctor and/or the Area Health Authority.

Are you a heart or CNSLD- patient and/or have you got other health problems, then we recommend you to consult your general practitioner (family docter) about the journey you want to make, before you book with us. If you use medicines, then we recommend you to have them included in your medical passport. When you go on your journey you should take this passport and sufficient stock of your medicines on you in your hand luggage. Take also a certificate of the doctor on you, in which the disease or the medicines are mentioned, either in Latin or in English: brandnames of medicines differ in other countries. The change in climate may cause troubles to your stomach and intestines. So you should take a good remedy against stomach and intestiny disturbances on you. Many public toilets have no toilet paper: a small stock in your hand luggage solves this problem.

Thailand is a very accessible country in which many things are similar to western countries. However, Thailand still has its own culture, customs, habits, climate, food, hygienics, transportation, infrastructure, legislation, standards and values. These are not necessarily the same as in your own country and sometimes things turn out differently than you are used to in your own country. Before you book your journey to Thailand, you should inform yourself about Thailand and its customs and be prepared for that. With a good preparation, a flexible attitude and the ability to see things into perspective you will be able to fully enjoy your holiday. If you understand, respect and tolerate other moral and customs, it can spare you much annoyance and give another dimension to your journey.

 

Main terms & conditions

The booking becomes definitive and liability of Thaitraveldreams commences when all of the following conditions are met:

Confirmation of a reservation shall not be binding until the full booking amount is received at our Thai bank account.

The person who makes the booking confirms to be authorized by all members of his/her party to make the booking agreement on their behalf.

Local and/or (unforeseen) situations beyond our control might force us to adapt the travel schedule, for example the following order of excursions, train transfers changed into bus transfers or otherwise, or the change of an excursion by a comparable one. Thaitraveldreams can not be held liable for this. In occurring cases we will look for alternatives to the best of our ability. The original character, the duration and comfort level of the tour will be maintained at all times. For those cases, where we must deviate from the original travel schedule and where we offer a comparable alternative, will be given no restitution.

Prices for all travel arrangements including accommodations, excursions, tickets etcetera are subject to availability. It is advisable to book timely, to avoid fully booked hotels, train / bus / airplane seats, especially during peak periods such as (but not limited to) western holiday periods, Chinese new year (February), Songkran (April), Queens birthday (August), Loy Kratong (November), Kings birthday (December), Christmas, Old & New years day, bank holidays and local events.

Room rates for online booking are available only for bookings made via our website and are not available from the hotel directly. Extra bed rates will be displayed after dates are selected during the booking process. Our prices are subject to change at any given time without prior notice. For hotelrooms that are booked online, the terms and conditions for online bookings apply as displayed during the booking process.

The “third bed” in the room is often a small occasional bed on wheels, of which the comfort is sufficient but less than a normal bed.

All scheduled departure times, pickup times, arrival times and transfer durations are approximations, for it is impossible to give these with an accuracy of 100 %. Deviations will always remain within acceptable limits and the excursions will be performed normally.

All our website prices are subject to change without prior notice. Cost changes beyond our control can happen in the course of the year, such as for airfares, traintickets, local taxes and admission fees to national or historical parks. Our website prices are therefore indicative. The correct price will be given to you at the time of your request via an individual quotation.

Having a travel accident- sickness- and hospitalisation (PAE) insurance for your entire stay in Thailand is a mandatory condition to participate in one of our excursions or roundtrips. Such an insurance needs to be arranged in your own country before departure to Thailand (insurance companies usually do not accept applications for travel insurance anymore once your journey has started). Booking one of our trips automatically means that each participant confirms to be in posession of a valid travel accident and sickness insurance. Isaan Discovery Travel Co. Ltd. cannot be held liable for accidents, sickness or other incidents that may force you to change your itinerary or repatriate. The liability of Thaitraveldreams is limited to covering personal effects due to negligence at our side, with a maximum of 100,000 Baht per incident. In no case will restitution of the booking amount, or part thereof, be granted after your tour has commenced.

Participants of our travels must be in normal condition and have a good health. If you are not sure whether a journey is fitting for you or not, we request you to contact us. In case you have a physical handicap or are on a diet, you are obliged to report this when booking. If you do not comply with this, we cannot guarantee that that has been taken into account and we cannot give restitution of the travel fares.

In you have a certain preference (for example for a room on a low or a high floor) then we will pass this on to the local authority (in this case the hotel). In no case we are able to confirm such a preference to you nor guarantee that your request will be granted on the spot. For passing preferences we do not take fees. In some places it might occur that you must pay a surcharge for instance for a “room with view on the sea”.

If a wish is so essential to you that a travel agreement only will be made if it is certain that your wish is granted, then your need to state this explicitly in all your inquiries and bookings. If you have not stated such an essential wish in your inquiries or your bookings, then restitution of your travel fares cannot be given in case your essences are not met.

All road transfers, where stated, are always included. Transfers can be private transfers by airconditioned car or pickup car with driver. Transfers can also be join-in transfers, during which other participants will travel with you. As a rule small transfers within city limits, for example from your hotel to the starting location of a city excursion, are not included. These can be arranged easily and cheaply on the spot, for example by taxi or tuktuk. A taxi ride through Bangkok will cost average 100 - 150 Baht (2–3 Euro or 3 - 5 USD) and seldom more than 250 Baht (5 Euro / 7 USD). In case such transfers are included, then it is explicitly mentioned for instance "hotel pickup and dropoff included".

Booking a trip with Thaitraveldreams automatically implies that you have read our booking terms and that you understand and accept them. For your own convenience please be informed that all participants on our tours need to have valid travel documents. The passport needs to be valid minimum 6 months after leaving Thailand and a visa may be required depending on nationality and duration of stay in Thailand. Also please check the health aspects and inoculation requirements for Thailand.

 

Cancellation policy

Cancellations need to be done in writing (email, fax). Cancelling by phone is possible but needs to be confirmed in writing within 24 hours. The time of receiving the cancellation email (defined as the time indicated in the read receipt) counts as the time of receiving the cancellation. If no confirmation in writing is received after a phone cancellation then the cancellation is invalid.

For hotel rooms that are booked online the payment, cancellation charge and refund policies apply that are given during the online booking process.

Refunds will be transferred to any bank account of choice of the customer. Costs for money transfers will be deducted from the refund amount. 

 

Complaints and warranty

Complaints after your journey need not be necessary. Often we can solve problems, that might occur, on the spot. Is the problem not solved on the spot, then you need to file your complaint in writing or by e-mail at our office. Complaints issued later than one month after the event will not be accepted. Liability for justified complaints for Thaitraveldreams will be limited to the specific complaint as part of the overall arrangement. The total liability for Thaitraveldreams for justified complaints will never exceed the total booking amount. Complaints that cannot be settled with us in a satisfactory way can be filed with the TAT and the verdict of the TAT is then committing both to us and the customer who filed the complaint. Such complaints can be settled quickly.

Thaitraveldreams / Isaan Discovery Travel Co. Ltd. is a travel agency commercially registered in Thailand as “Isaan Discovery Travel Co. Ltd.” (registration number 10754500965 at the Chamber of Commerce in Khonkaen) and therefore subjected to Thai law. We are licensed by the Tourism Authority of Thailand, our TAT license nr is 51-0156. This can be verified at any TAT office in Thailand. Click the link for a copy of our TAT license. This license includes among others a guarantee by the TAT to supply what our customers have booked and paid for and for us to abide by our booking and payment terms.